Privacy Policy

Tranquility Pools Pty Ltd (ABN 97 661 383 464) (“Tranquility Pools”, “we”, “our” or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By engaging with our business or using our website, you agree to the practices described in this Policy.

1. Personal Information We Collect

The types of personal information we may collect include:

• Full name, date of birth, and age
• Residential, postal, or business address
• Email address and telephone number
• Payment details (e.g. credit card or bank account)
• Information about your personal or business circumstances
• Social media account details or user-generated content
• Information collected via surveys, forms, or promotions
• Website interaction data (e.g. IP address, device information, browser type, location data, referring URLs, and site usage)
• Any other information you provide through our website, job management systems, or direct communications

2. How We Collect Personal Information

We may collect personal information in several ways, including when you:

• Visit or interact with our website or social media channels
• Submit enquiries, forms, or service requests
• Place an order or engage our services
• Participate in promotions, surveys, or feedback opportunities
• Communicate with us via phone, email, SMS, online chat, or third-party job management platforms (e.g. ServiceM8, Lana)
• Apply for a position or submit a resume

We may also automatically collect information through cookies, analytics (such as Google Analytics), and similar technologies. You can disable cookies via your browser settings, although this may affect website functionality.

3. Why We Collect and Use your Personal Information

We use personal information for purposes including to:

• Provide and deliver our products and services
• Verify your identity and process transactions
• Manage your customer account and communication preferences
• Respond to enquiries, complaints, and feedback
• Send service updates, notifications, and administrative messages
• Promote our business, services, and special offers (opt-out available at any time)
• Conduct market research and service improvement
• Comply with legal obligations and resolve disputes
• Assess applications for employment

We will not use personal information for other purposes without your consent, unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose your information to:

• Employees, contractors, and delivery partners
• Third-party service providers (e.g. hosting, analytics, email marketing, IT support, payment gateways)
• Government authorities or regulators, where required or authorised by law
• Related entities and professional advisers (legal, accounting, or financial)

Some of these service providers may be located overseas (including in the United States, Singapore, or the European Union). We will take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs.

We will never sell or rent your personal information to third parties for direct marketing purposes.

5. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. This includes:

• Password-protected systems and restricted staff access
• SSL encryption for online transactions
• Regular system backups and security training for staff

However, no system can be guaranteed 100% secure. You acknowledge this risk when sharing information with us online.

6. Access and Correcting Your Personal Information

You may request:

• Access to the personal information we hold about you
• Correction of any inaccurate or incomplete details

Requests can be made using the contact details in Section 9. We may require proof of identity and will respond within a reasonable timeframe (generally within 30 days).

7. Making a Privacy Complaint

If you believe we have mishandled your personal information or breached your privacy rights, please contact us (details below). We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies before providing any personal information.

9. Contact Us

For any questions regarding this Privacy Policy, or to request access, corrections, or make a complaint, please reach out via our Contact Us page.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. The latest version will always be available on our website.

Your continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.

Last updated: 31 August 2025